Frequently Asked Questions

Frequently Asked Questions

There is no catch! A simple low cost rate provides access to the eligible roaming region. There are no hidden fees and no roaming surcharges.

There is no contract either. Just purchase the amount of data you need and refill as necessary.

Yes, you can use your Internet service in the US or anywhere in the eligible roaming region.

We cover 50 of the top countries for travelers in our Explorer Plan. For the most comprehensive coverage, we offer coverage for 50 Plus countries in our Voyage Plan. For complete plan details visit Country List

Karma will not throttle (slow down) your data speed. Your actual data speed is determined by the network coverage at your location, just like with any other cellular service. Karma partners with the top network providers in our roaming region to ensure the widest LTE coverage.

There is no set limit on how many countries you can use Karma Voyage Internet in a single trip. As long as you haven’t used up your data balance, you can use your data in as many countries as you are able to, only limited to the country list.
For travelers with a multi-country itinerary, Karma Voyage Internet can bring substantial savings because travelers would not need to purchase multiple SIM cards-one for each country.

Yes you may. Karma does not restrict VPN usage.

For hotspot devices, we only offer the Karma Internet device.
Please note these are data-only plans, and you cannot make voice calls from your mobile phone dialer while using the Karma Voyage Internet CDMAS SIM even on iPhone or Android devices.

● Sprint version of any iPhone 6 and later.
● iPad Air, Air 2, Air Refresh, Mini 3, Mini 4, iPad 9.7”, Pro 10.5”, Pro 11”, Pro 12.9”
● Sprint version of the Samsung Galaxy S7 and above.
● Sprint version of LG G7 Fit, G8 ThinQ and above.
● Sprint version of any Motorola G7, G7 Power, G7 Play.
● Sprint version of Google Nexus 5, 6, 6P and later.
● Sprint version of the Google Pixel, Pixel XL and later.

Yes, you can make voice calls using apps such as WhatsApp, FaceTime, Facebook Messenger, Viber, Line, and many others. Since this is a data-only plan, regular voice calls (from the dialer) are not supported.

Yes, Karma Voyage Internet uses LTE for internet connectivity by working with the top mobile networks in every country where we offer service. Your LTE coverage depends on local factors such as network signal strength at your location, and which country the device is in. While we expect LTE to be widely available, we cannot guarantee it due to local network conditions outside of our control. We have seen LTE speeds from 5Mbps to 50Mbps, depending on country and strength of signal.

Your unused data will rollover to the next month’s balance as long as the Base fee for Voyage Plan is paid every month.

Please check your prepaid balance regularly. If you have run out of data and can no longer connect, you will need to join another data network in order to complete your top-up.

Yes! Adding more data is easy. Visit https://www.yourkarma.com and login to your customer portal.

Karma respects your privacy and is committed to the highest privacy standards in the industry.

1. Please check your device settings to make sure “Roaming” is enabled and ensure the Roaming Network setting is set to “Any Network.”
2. Please note that if you reset your device, the device will default to “Disable Roaming.” In that situation, you will need to enable the Roaming setting again in your settings in order to use Karma Voyage Internet.
3. Please power-cycle your device (that means turn your device off and power it back on).
Also if you have an iPhone or Android device, you may also need to update your device.

1. Find a WiFi zone for your device for basic connectivity.
2. Dial ##873283# and press enter. If you have any data connectivity, then your device should update.
3. We recommend for customers to update their device before leaving the US.

No. When you run out of your data package, you will need to add more data to your account in order to continue using the device. There will not be any surprise overage fees.

If you use all your data, you can order more at within your Karma Go account.

You have three months to use the data. If the data expires, you can choose a new data plan to continue using your device. You cannot get a refund on expired data.

Yes. We do have monthly pricing plans available in addition to data packages, which you can purchase within your Karma Go account.

We can’t promise that data rates will remain the same forever, but our data rates are always competitive.

For surfing the web and sending emails, you’ll probably use 10GB/month or less. If you’re using a hotspot for all music downloads and movie streaming, it could be more than 50GB/ month. Most of our customers fall somewhere in between. That’s why we offer 5GB free. See how fast you use the data and it will help guide you to the right choice for your usage habits.

Yes. The recipient would just create their own Karma Go account once the initial data package has expired. You won’t be charged again. It’s simple.

When you use your phone for tethering, there are bandwidth restrictions and it drains your battery quickly. You’ll also be charged for expensive overage costs by many carriers.

Nope, you aren’t able to bring other WiFi devices to use with Karma, as they aren’t compatible at the moment.

We offer a 45 day return period for the device, but you won’t be eligible for a refund if data has been used/consumed. If there’s a problem with the device, we can exchange it.

We have a simple, easy to read map for you to use.

Fast ones. Karma Go runs on Sprint’s LTE network, including Sprint Spark. Depending on your location and coverage, this comes with download speeds of 6-8Mbps, including highs of 25Mbps. Upload speeds will be around 3Mbps.

Karma limits support to online communication for a few reasons:
Low prices – Online support allows us to keep Karma’s data pricing down.

Easy instructions – Online support also helps our team gather system details and other information so that we can troubleshoot effectively. We’ll send you resources like articles, videos, or personalized instructions to help you solve problems and get back to work.

Karma Black is a mobile wifi hotspot specialized to provide privacy when surfing the Internet. It makes it possible for our customers to surf the web without being tracked by online vendors, regulators or others that might profit from knowing where you go and what you do on the web.

The U.S. Congress recently passed, and the President signed, legislation rolling back previously existing protections designed to prevent the sale of individual user data. Now, online retailers, gaming, research and other sites are allowed to market information about your online habits to the highest bidder. It is a fundamental change in the privacy afforded those who surf the internet for fun, work and research.

Karma Black is functionally an internet identity invisibility cloak. They can’t track you and sell information about you unless they can represent who you are and where you are online. Karma Black provides privacy through a combination of encryption and multi-point routing services. These services vary from sophisticated multi-node domestic obfuscation to more complex multi-jurisdictional tunneling. The good news is, you don’t have to care about all of that. All you have to do is press one button (literally) and log into your Karma Black to start surfing “off grid”.

Pricing for the device and associated services is being finalized and will be available soon.

There will be monthly charges for the Karma Black services. That pricing will be available soon.

The Karma Black device has only one button. The rest of the experience is the familiar selection of a wifi network from your device and entering your Karma Black password to access the secure network. Thats it, no complex configuration or manuals to read. Easy, fast and private internet access… Karma Black style.

Karma Black is planned for release in September. When it is available it can be purchased on our website (www.yourkarma.com) or online retailers such as Amazon and others.